Shipping policy

We ship from a small business in California.

by Felicia! ("we" and "us") is the operator of (https://shopbyfelicia.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.

This price will be the final price for shipping cost to the customer.

2. Delivery Terms
2.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

2.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

2.3 Dispatch Time
Orders are usually made within 2 - 5 business days of payment of order.
Our business operates on Monday - Friday during standard business hours, 8AM - 5PM, except
on national holidays at which time we will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

2.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

3. Tracking Notifications
Upon shipping, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

4. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

5. Cancellations
Due to our products being handmade and MADE TO ORDER we are unable to cancel orders once they are in production.

6. Customer service
For all customer service enquiries, please email us at felicia_serrano@yahoo.com